Welcome to Rural Fibres Ltd. We take pride in offering high-quality handmade jute products. If you are not completely satisfied with your purchase, we’re here to help. This Returns and Refunds Policy outlines the terms and conditions for returning and refunding products purchased from our website, https://ruralfibres.com.
1. Return Policy
You have [30] calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please ensure that all tags and labels are intact.
2. Eligibility for Returns
To qualify for a return, the following conditions must be met:
- Condition of Items: Items must be unused, unwashed, and free from any damage or alterations.
- Original Packaging: Products must be returned in their original packaging, including all tags, labels, and accessories.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
Non-Returnable Items:
- Customized or personalized products
- Items marked as non-returnable
- Gift cards
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at support@ruralfibres.com or call us at [Insert Phone Number] with your order number and reason for the return.
- Return Authorization: Once your return is approved, we will provide you with a return authorization number and instructions on how to proceed.
- Ship the Item: Pack the item securely in its original packaging and include the return authorization number. Ship the package to the address provided in the return instructions. Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).
4. Refund Process
After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.
- Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [7-10] business days.
- Rejected Refunds: If your return is rejected, we will notify you and provide a reason for the rejection.
Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. If you’ve done this and still have not received your refund, please contact us at support@ruralfibres.com.
5. Exchanges
If you need to exchange an item for the same item, please contact us at support@ruralfibres.com with your order number and details of the exchange. We will provide instructions on how to return the original item and receive the replacement.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@ruralfibres.com with your order number and a description of the issue. We will arrange for a replacement or issue a full refund, including any shipping costs incurred.
7. Shipping Costs
- Return Shipping: Unless the return is due to our error (e.g., defective or incorrect item), you will be responsible for paying your own shipping costs for returning your item.
- Refunds on Shipping Costs: Only the original shipping cost is refundable, if applicable, upon approval of your return.
8. Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
Factory: 1 No. Basail, Narsingdi-1600, Narsingdi, Dhaka, Bangladesh
Corporate Office: 50-C, Nazimuddin Road, Bangshal, Dhaka-1100.
Email: info@ruralfibres.com
Phone: +8801309281860